Haven Cat Care
Exceptional Personalised Boarding Facilities

Policies


Policies


 

Check in + Check out

  • Check in and check out is by appointment only and between the hours of 9 am and 5 pm.

  • If you have a special request, please feel free to get in touch and we will try our best to accommodate.

 

Health + Safety

  • Cats must arrive in a carrier or on a leash for their own safety.

  • To ensure a healthy, stress free stay, cats from different households will not be allowed to mingle in the common areas.

  • Cats must be neutered or spayed after 6 months of age.

  • We do not accommodate raw food diets.

  • We are not able to board cats who have been previously diagnosed with feline herpes virus.

 

What To Bring

  • Proof from your veterinarian that your cat is up to date with their required vaccines - FVRCP (all cats) + Rabies (outdoor cats)

  • Proof of flea prevention administration 10 days prior to boarding (if your cat shows signs of having fleas, a flea treatment will be administered and the charge will be added to your bill).

  • Your cat’s food and a written or e-mailed copy of detailed feeding instructions.

  • Medications and special dietary supplements or treats (if any).

  • A contact number where you can be reached while you are away, and/or a local contact who is authorized to make decisions on your behalf if you are unavailable.

  • Anything you think your cat would like to have with them during their stay - bedding, toys, brushes etc.

 

What We Provide

  • A plush bed 

  • Food and water dishes

  • Litter box and litter

  • A scratching pad and a toy

 

Payment

  • Upon booking confirmation, a non-refundable 30% deposit is requested to secure your cat's space.

  • The remaining total can be paid upon arrival on the check-in date.

  • Payment will be accepted in the form of cash, cheque, or Interac e-Transfer.

  • An invoice and receipt will be provided upon received of payment at check-in.

 

Cancellation Policy

  • Deposits taken upon booking are non-refundable in the event of cancellation.